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November 25, 2008


Nina Simon

How do you reconcile the large number of people who cited “the friendly, caring attitudes from all people in the museum" with the relatively small number who said that staff "care" about them in your previous postings? What's going on there?

Susie Wilkening

Good question, Nina. In general, the comments on staff were about their qualifications and expertise. I included that one because it struck me that the attitude also impacted trustworthiness. There were only a few (as in less than ten) comments that mentioned staff caring when it came to trustworthiness, so not enough to contradict the earlier post on staff caring. But you raise a good point, so I will edit the post to add in that qualifier to reduce any confusion!


Erica Pastore, Program Analyst, Institute of Museum and Library Services

Great to see how your study of science museum visitors found such strong evidence of public trust in these institutions!

A 2008 report published by the Institute of Museum and Library Services, InterConnections: The IMLS National Study on the Use of Libraries, Museums and the Internet, also found encouraging responses regarding public trust for museums of all types as sources of information. (http://interconnectionsreport.org/reports/ConclusionsFullRptB.pdf)

This nationally-representative household telephone survey found that 77% of museum visitors rated museums as equally or more trustworthy than other sources of information including government, commercial or individual websites. On average, survey respondents rated museums a 4.3 on a scale of 1-5 for trustworthiness as sources of information. This was found across survey respondents both male and female, of all levels of education and race/ethnicity.

Mary R. Cassell

Hello everyone... I just wanted to say thank you.. The information you've posted before was extremely useful to me. Cheers!

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